Quick answer
PayStack is the software platform ISO partners use to offer dental offices modern payment, recurring payment, reporting, integration, and optional AR statement tools.
The ISO owns the customer relationship. PayStack powers the platform behind it.
What PayStack helps dental offices do
PayStack helps dental offices:
- Take card-present payments
- Take card-not-present payments
- Store saved payment methods
- Create recurring payments
- Send payment links
- Process refunds and voids
- Review reports and batches
- Connect payment activity to practice management software
- Use AR tools to create and send patient statements, when enabled
How the partner model works
PayStack is built for ISO partners who want to stay in control of the merchant relationship.
The ISO typically owns
- Merchant relationship
- Merchant account
- Gateway credentials, such as MXMerchant API keys
- Terminal provisioning
- Dental office setup
- Merchant billing
- Merchant training
- First-line merchant support
PayStack provides
- ISO Dashboard
- Dental Office Dashboard
- Windows Client
- Practice management integrations
- Payment workflow tools
- AR tools
- 10DLC support
- SIKKA authorization support
- Advanced technical support when needed
Where work happens
ISO Dashboard
Used by the ISO to manage dental offices, branding, users, billing, payment settings, connections, and partner-level setup.
Dental Office Dashboard
Used for office-level tools such as statements, payment history, patients, employees, connections, and settings.
Windows Client
Used on dental office workstations to process payments, select patients, choose terminals, create recurring payments, and complete daily front desk payment workflows.
Optional AR tools
When AR is enabled, PayStack can help the dental office:
- Review outstanding balances
- View aging buckets
- Filter patients for statements
- Exclude insurance balances
- Preview statements
- Send statements
- Review statement history
- Track payment history
Some AR setup tasks require PayStack involvement, including:
- 10DLC number provisioning
- SIKKA authorization
What this means for the ISO
As a PayStack partner, your goal is to become self-sufficient.
You should be able to:
- Set up a dental office
- Connect payment credentials
- Configure users and settings
- Install PayStack
- Configure terminals
- Train the merchant
- Support common issues
PayStack is available when the issue requires platform-level assistance or PayStack-specific services.
Key takeaway
The ISO owns the customer. PayStack powers the platform.
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